1068 Cresthaven, Suite 250
Phone: (901) 866-8384
Dear Patients, Families, and Friends of UTHSC Otolaryngology,
The last few weeks have brought changes to the way we live our daily lives. The worldwide COVID-19/novel coronavirus pandemic is forcing everyone to rethink how we interact with the world- our work habits, how we gather, and how we seek medical care have changed and will continue to change over the coming weeks. We wanted to take this time to thank you for allowing our team to participate in your medical care, and to assure you that we are committed to making your health and well-being our top priority during these uncertain times.
1. If you have an upcoming appointment, you will be contacted by phone to answer a series of screening questions regarding current symptoms, recent travel, and contacts with other people with upper respiratory symptoms. You may be asked to wear a mask, or wait in your car until a room in our clinic is available to reduce crowding in our waiting room.
2. Cases of COVID-19 in Shelby County are expected to rise, and we may be required to re-schedule your confirmed appointments and/or surgeries to allow us to dedicate resources to the critically ill. We are committed to ensuring that any of our patients requiring urgent treatment/surgery are prioritized and treated as quickly and safely as possible.
3. My team and I will be available by phone and pMD messaging and we welcome you to get in touch with us at any time. We are happy to take care of medication refills, symptom questions, and all other non-urgent requests over the phone and electronically, to allow you to remain at home. If you would like to download the pMD messaging app, please contact us during normal business hours and we can help you get set up.
4. Our office telephone number is 901-866-8384. If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your primary care physician. They can direct you to the nearest testing location and help you seek additional care.
5. We are continuing to monitor and follow recommendations from the Centers for Disease Control (CDC), the American Academy of Otolaryngology – Head and Neck Surgery, and the American College of Surgeons, in addition to policies enacted by the University of Tennessee and our local hospitals and practice groups. As the situation evolves, we will continue to keep you appraised of any changes to the delivery of your care.
6. We invite you to follow the most up to date recommendations regarding Coronavirus COVID-19 at
We wish you safety and good health as we confront this public health challenge. As always, please let us know if there is anything we can do to improve your sinus health.
Dr. Rangarajan, Dawn, Lindsey, Jenise, and Carrie