UCH SMS Terms and Conditions

UCH complies with all federal and state laws pertaining to Short Message Service (SMS)/text messaging. Under HIPAA, it is permissible for a healthcare provider to send Protected Health Information (PHI) by SMS text if a patient has initiated a communication by SMS text or exercises their right to request confidential communications by SMS text.

Recurring Message Terms and Conditions:

Effective Date: 8/15/25

  • By opting in to receive SMS/text messages from University Clinical Health, also known as UCH or UT Medical Group, and hereinafter also referred to as “we,” “us,” “our”), you (the patient) agree to these Terms and Conditions (Terms). UCH will not send you any SMS messages unless you have provided prior express written consent. You will receive these texts on demand based on your request, initiated when you call from a mobile device and intentionally press the option on the phone tree to receive a link via text to request your medical records. Every text message that you receive from UCH will include an easy-to-use ‘opt-out’ option if you decide you no longer wish to receive text messages from us.

SMS Messaging Service

  • By providing my phone number, I consent to receiving SMS text messages from University Clinical Health for two-way communication about my medical records requests. Message and Data Rates may apply.

Message Frequency

  • By enrolling in SMS communications from University Clinical Health, you agree to receive conversational messages related to your interactions with us. Message frequency may vary. On average, you can expect to receive 1-2 messages per month.

Message and Data Rates

  • Message and data rates may apply based on your mobile carrier’s terms.

Privacy Policy

Cancellation/Opt-Out Instructions

  • You can opt out of receiving SMS messages at any time by replying “STOP” to any message we send you. After you opt out, you will receive one additional message confirming your request has been processed; after this, you will no longer receive text messages unless you opt back in.

Help/Customer Support

· If you need assistance, reply HELP for help. Standard message and data rates may apply